Refund policy

At Shopgrid, customer satisfaction is our priority. We offer a simple and transparent return policy.

30-Day Return Policy
You may request a return within 30 days of receiving your order. Items must be unused, in original condition, and in original packaging.

Free Returns Worldwide
We offer free return services for eligible items. Return instructions will be provided once your request is approved.

Refund Process
After receiving and inspecting your returned item, we will notify you of the approval status. Approved refunds will be processed within 5–10 business days.

Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us with photo evidence. We will offer a replacement or full refund.

Non-Returnable Items
Items that have been used or damaged due to improper handling may not be eligible for return.